Do the caravans come with any warranty or guarantee?
No, I’m afraid not, all caravans are “sold as seen” however we go the extra mile to make sure you are fully happy with your purchase. This is the reason we have decided to produce this document.
Do the caravans come with a gas & electric certificate?
No I’m afraid not, however, we can arrange for a gas engineer and an electrician to carry out these tests but at an additional cost. Please remember that you will need to carry out an additional test when your caravan is sited due to the fact the caravan will be travelling on the back of a lorry at 56 mph. So you could ask yourself if it will need re-testing on delivery, would a test in our yard be value for money.
What does the delivery include?
The delivery simply includes your caravan being pick up from our yard or park and delivered to your address. The lorry driver will unload your caravan in the safest location they can. It will be down to you to either put the caravan in to place yourself of hire someone to do it at an additional cost to yourself.
Can you provide a siting team to manoeuvre our caravan into position, put on axle stands and level?
Yes, we can. We have our own siting team with over 10 years experience in siting caravans so they will be able to give you a free quote to site your caravan at your chosen site.
What if the caravan doesn't fit onto my property?
If you have ANY doubts that the caravan may not fit then I strongly recommend that you undertake a site survey. We can arrange this with a cost usually around £100. They will drive the route your caravan will take to make sure there are no low bridges, trees, cables etc. They will also make sure the caravan will fit down any narrow lanes or tight turns. They will also give you advice on what you can do to make the access a lot more easier. If you are offered advice and yet the caravan is unable to be delivered due to failing to carry out the advice given, any costs/loss to our business will be chargeable to you.
Will I be charged if the caravan doesn’t fit and it needs to be returned?
Yes, I’m afraid you will. As the caravan now belongs to you, you will have to pay the transport costs back to our yard or another location of your choice. If it comes back to our yard then there will be storage fees of £20 per day. However, we have always to date managed to agree on a refund minus any costs to the business.
Can I use my own siting team?
Yes of course you can.
How do I Contact your siting team?
You can contact Chris on 01797 222 333 or 07834 702 088
Can I use my own gas engineer & electrician to test the caravan?
Of course, you can, but we do have our own if you would like to use them.
What happens if my caravan is damaged on route to my address?
We have used the same transport company since we started the business and the reason we use them isn't because they are the cheapest but because they are the most experienced and professional company around, which all the major holiday parks use to transport their stock. However, accidents do happen so every case is assessed individually but between ourselves and the transport company any damages that was our fault will be repaired and paid for by us.
Will all the wind down legs be working?
We aim to provide you with a caravan with all 4 legs fully working, however we never replace or fix any broken legs because the caravan should NEVER be sited on its legs. The caravan should be raised off its wheels and supported by axle stands and levelled.
Can your lorry driver drive across fields to deliver the caravan?
Ideally not as they could get stuck, damage the lorry or caravan in the process. If you are determined that it will be ok then they will try too, any costs due to damage caused in this process is liable and chargeable to you.